Privacy Policy
Privacy Policy
This privacy notice for Veterans for Veterans (“we,” “us,” or “our”) explains how and why we collect, store, use, and share (“process”) your information when you use our services, including our website.
Summary of Key Poi
- – Information We Collect: We collect information you provide (such as your name, contact details, and the information you include in your enquiry), information relevant to your enquiry or claim (which may include documents you share with us), and technical/usage information collected when you use our website (such as IP address and device information).
- – Sensitive (Special Category) Information: Where you choose to provide it, we may process special category data (such as health information relating to an injury or condition) and will do so only with your explicit consent or where otherwise permitted by UK law.
- – How We Use and Share Information: We use your information to respond to you, manage enquiries, operate and improve our website, and—if you agree to pursue an injury claim—to refer your enquiry to a regulated law firm. We do not sell your personal information. We share information only where necessary and with appropriate safeguards, for example with service providers who support our operations and with the law Partner you are referred to (who will provide their own privacy notice).
- – Cookies and Tracking: We may use cookies and similar technologies to operate our website and understand usage. Where required, we will ask for your consent to non-essential cookies, and you can manage cookies via your browser settings.
- – Data Retention: We keep personal information only as long as necessary for the purposes set out in this policy and to meet legal or regulatory requirements.
- – Data Security: We use appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
- – Your Rights: You may have rights to access, correct, delete, or restrict the use of your personal information, to object to certain processing, and to withdraw consent where we rely on it. You can also complain to the UK Information Commissioner’s Office (ICO).
- – Contact Us: If you have questions about this policy or want to exercise your rights, email us at [email protected].
Table of Contents
- What Information Do We Collect?
We collect personal information that you provide directly to us and information that is collected automatically when you use our website.
- Information you give us (for example when you complete a form, contact us, or start an enquiry): name, email address, telephone number, postal address, preferred method of contact, and the details you include in your message. During your initial contact, permission will be requested by us to collect and process your data as set out in this policy. This permission can be obtained via contact form, email or phone call.
- Claim and service-related information (where relevant to support your request): service history information you choose to share, details about the type of claim or issue (for example hearing loss or tinnitus), dates and circumstances, supporting documents you provide, and communications with us about your case. If the client engages with additional services we offer, additional information may be collected at point of contact. Any additional information provided will be processed under the terms set out in this policy
- Special category (sensitive) information: where you provide it, this may include health information relevant to your enquiry or claim (for example medical reports), and other information that may be treated as special category data under UK GDPR. We will obtain written or verbal consent from a client before sharing data internally to any third party, including additional arms of our business.
- Technical and usage information collected automatically: IP address, device and browser information, pages viewed, links clicked, approximate location (derived from IP), and the date/time of your visits.
- Cookie and similar technology data: information stored on or accessed from your device where you have consented (see “Use of Cookies and Tracking Technologies” below).
- How Do We Process Your Information?
We process your information for the purposes set out below, depending on how you interact with us (for example, when you request information, submit an enquiry, or use the website).
- Respond to enquiries and provide support, including contacting you about your request and answering questions.
- Assess eligibility and progress your matter, including understanding the nature of your injury-related enquiry and the services that may be suitable.
- Refer your enquiry to a regulated law Partner (where appropriate): if you agree to pursue an injury claim, we may pass relevant details to a regulated law partner so they can assess and progress the claim and contact you directly.
- Manage our relationship with you, including maintaining records of communications and preferences.
- Operate, maintain and improve our website, including troubleshooting, analytics, testing and site security.
- Compliance and legal obligations, including responding to lawful requests, enforcing our terms, and exercising or defending legal claims.
- Develop and offer additional services: Veterans-for-Veterans is expanding beyond injury claims into other veteran-focused services. Where required, we will obtain consent before marketing to you. Data you supply once consent is received will be shared throughout our business This is to enable Veterans-for-Veterans to provide additional services to our clients such as Insurance, credit related products and financial services.
- Legal Bases for Processing Your Information
Under UK data protection law, we must have a valid “lawful basis” to process your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:
- Consent: where you have given us permission (for example, where you consent to us processing special category data, or where you opt in to certain cookies or marketing).
- Contract: where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you.
- Legal obligation: where we must process information to comply with the law.
- Legitimate interests: where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (for example, running and improving our website, preventing fraud, and keeping records of enquiries).
Special category (sensitive) data. Where we process special category data (such as health information), we will only do so where a further condition under UK GDPR applies—typically your explicit consent, or where processing is necessary for the establishment, exercise or defence of legal claims, as permitted by law.
- Sharing Your Personal Information
We do not sell your personal information. We may share your information where necessary to operate our website and provide our services (including referring injury-claim enquiries to a regulated law firm), and only where we have a lawful basis to do so.
- Service providers who help us run our business (for example website hosting, IT support, email delivery, customer relationship management, analytics, and security providers). They are permitted to process your information only on our instructions and must keep it secure and confidential.
- Professional advisers (for example, legal, compliance, accounting and insurance advisers) where necessary.
- Regulated law Partners we refer to: where you ask us to help you pursue an injury claim, we may share relevant information with a regulated law firm so they can assess your claim, advise you, and progress the matter. The law firm will typically act as an independent controller of your personal information and will provide you with their own privacy notice explaining how they use your data.
- Legal and regulatory disclosure: where we are required to disclose information by law, court order, or to protect our rights, users, and the public.
- Business changes: if we undergo a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
If we refer you to a regulated law firm, they may contact you directly and may ask you for additional information (including special category data such as health information) to assess or run your claim. We recommend you read their privacy notice carefully.
- Use of Cookies and Tracking Technologies
We may use cookies and similar technologies (such as pixels and local storage) to make our website work, to improve performance, and to understand how visitors use our site. Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings and, where available, our cookie consent tool.
- Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, regulatory, tax, accounting, or reporting requirements. Retention periods vary depending on the type of information and the context (for example, whether you have an active enquiry or claim). When we no longer need your information, we will anonymise it.
- Data Security Measures
We use reasonable and appropriate technical and organisational security measures designed to protect personal information. These measures may include access controls, staff confidentiality obligations, secure configuration of systems, and procedures to detect, respond to, and manage suspected security incidents. However, no electronic transmission or storage system can be guaranteed to be 100% secure, so we cannot promise absolute security.
- Collection from Minors
Our website and services are not intended for children, and we do not knowingly collect personal information from individuals under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
- Your Privacy Rights
Depending on your circumstances, you may have the following rights under UK data protection law: (i) to request access to your personal information; (ii) to request correction of inaccurate or incomplete information; (iii) to request erasure; (iv) to request restriction of processing; (v) to object to processing (including where we rely on legitimate interests); (vi) to data portability (in certain situations); and (vii) to withdraw consent at any time where we rely on consent.
To exercise your rights, please contact us using a[email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your information.
- Updates to This Policy
We may update this privacy policy from time to time to reflect changes to our practices, services, or legal requirements. When we make changes, we will post the updated version on our website and update the “Last updated” date at the top of the policy (where shown). Your continued use of the website after an update means you have read and agreed the updated policy.
- Contact Information
For questions or concerns about this policy, or to exercise your privacy rights, please contact us at [email protected].
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