Non-freezing cold injury (NFCI) is a common condition among Armed Forces personnel, often resulting from exposure to cold and wet conditions during training exercises. A key factor is the inadequate provision of appropriate protective gear.
Assisting Active and Veteran Military Personnel To File NFCI Claims
It is estimated that tens of thousands of ex-service members in the UK are suffering from
Non-Freezing Cold Injuries (NFCI). Are you one of them?
We are a group of United Kingdom Armed Forces veterans dedicated to assisting fellow service
personnel in claiming compensation for NFCI sustained during service, particularly when proper cold
weather protection was not provided by the Armed Forces.
Having faced similar training and operational challenges, we understand what you’ve been through.
We’ve partnered with a select group of professional legal experts with a proven track record in
handling claims for Armed Forces clients, whom we are proud to recommend. Together, we form a
formidable team committed to securing the compensation you deserve for your injuries.
The legal firms we recommend operate under a Conditional Fee Agreement, commonly known as a No-Win,
No-Fee Agreement. This means that you only pay legal fees at a pre-agreed rate from your
compensation if your claim is successful.
If your claim is unsuccessful, you won’t be liable for any costs.
Check Your
Eligibility
If the following applies to you
and your
military service, we could help you claim compensation for your injuries.
Step 1 of 4
1. Have you served in the United Kingdom Armed Forces, including
the Army, Navy, Royal Air Force, or Army Reserves?
You must have served in a branch of the United Kingdom Armed Forces to be eligible to claim.
Please share this page with other service members who you feel could benefit from our support.
Step 2 of 4
2. Was any period of your service conducted after 1987?
You must have served a proportion of your role in the Military after 1987 to be eligible to claim.
Please share this page with other service members who you feel could benefit from our support.
Step 3 of 4
3. Do you suffer from hearing loss or tinnitus (ringing or buzzing
in your ears)?
Step 4 of 4
4. Do you have arthritic pain or injuries from exposure to cold and
damp conditions?
Those serving in the British Army usually sustain a non-freezing cold injury (NFCI), also known as
‘trench foot’ or ‘cold weather injury’, on winter training exercises, often carrying out duties such
as sentry duty, manning an observation post or setting an ambush.
NFCIs usually affect the body’s extremities, such as hands and feet. Symptoms can include:
Pain
Numbness
Swelling
Discolouration
Tingling
Excessive sweating
Left untreated, NFCI can lead to permanent damage to nerves and blood vessels. Some injuries mean
sufferers can’t work outside and may end up being medically discharged.
If you think you’ve suffered a non-freezing cold injury you may be entitled to ‘army cold injury’
compensation under the Armed Forces Compensation Scheme (AFCS) or through a civil military
negligence claim, even if you’ve been turned down for an AFCS payment.
Non-Freezing Cold Injury Compensation Claims
Non-freezing cold injuries (NFCI) are among the most prevalent injuries sustained during exercises
by members of the British Army.
These injuries should be preventable, as the Ministry of Defence (MOD) has a duty of care to protect
you by:
Limiting unnecessary exposure to cold environments
Providing adequate cold-weather PPE during exercises
Conducting risk assessments for planned exercises to minimise the risk of cold injuries
Routinely monitoring and enforcing PPE usage and adherence to safety protocols
Addressing complaints related to cold exposure and inadequate protection
If the MOD has failed in its duty of care, you may be entitled to claim compensation for your
injuries.
Gallery
What About The Armed Forces Compensation
Scheme?
While the Armed Forces Compensation Scheme (AFCS) is a valuable resource for military personnel and offers
one-time payments, it often falls short of covering the full extent of your losses.
If you have already made a claim through the AFCS, you can still pursue a civil claim for your hearing loss
through our expert panel of lawyers, even if your AFCS claim was rejected. Your veteran client liaison will
help you through the process.
Meet Our Team
VFV is a dedicated
team of seasoned Veterans from
every branch of the military, committed to helping fellow Veterans secure the compensation
they deserve for service-related injuries.
Complete our online form and one of our experienced veterans
will call you back to discuss the details of your claim.
Claim valuation
Your legal representatives will prepare a detailed statement of
your injuries and the losses you have incurred due to the negligence of the responsible party.
Complete a medical examination
Your legal representatives will investigate your claim and
gather evidence to verify your injuries. This will include calling for your employment and medical
records and you attending a medical examination to support your hearing loss claim.
There is no need to worry about the medical examination; this
process is quick and typically takes less than an hour and your legal representatives will endeavour
to arrange a medical examination close to your location.
Letter of claim
Your legal representatives will draft and send a letter of
claim to the responsible party, detailing your claim and explaining why they are at fault for your
injuries.
Claim valuation
Your legal representatives will prepare a detailed statement of
your injuries and the losses you have incurred due to the negligence of the responsible party.
Negotiate compensation
All evidence will be presented to the responsible party,
inviting them to propose a settlement figure. Your legal team will keep you informed throughout the
process. If you are not satisfied with the proposed settlement, and if your legal team advise that you
are entitled to more, they will initiate court proceedings on your behalf.
Frequently Asked Questions
If you have a question we’ve not covered below, give our team a call - they’ll be delighted to talk
to you.
We are a collective of British Armed Forces veterans who share a common journey of service and
sacrifice. Over time, we’ve observed the challenges and complexities veterans face in navigating
the compensation process for injuries sustained during their service. Frustrated by the lack of
clarity and support, we’ve banded together to offer guidance and assistance.
Our mission is twofold: to support fellow veterans in their pursuit of rightful compensation
and to collaborate with law firms to streamline their practices for veteran clients. Through our
experience and expertise, we provide invaluable insights to law firms, ensuring that their
processes are not only comprehensible but also tailored to the unique needs of veterans.
We are selective in our partnerships, choosing to collaborate only with firms that demonstrate
a genuine commitment to improving their services for veterans.
Your claim remains confidential, safeguarding your privacy unless you opt for public
disclosure. If you’re currently employed, it would be unlawful for your employer to penalise you
for pursuing a claim against your employer. However, it’s important to note that in certain
cases, such as when court proceedings are initiated, your claim might become public knowledge.
If you possess the physical capability to fulfil the requirements of the job, pursuing a claim
shouldn’t impede your prospects for future employment.
We cannot assure you of any specific entitlement amount. Nevertheless, historically, numerous
cases have resulted in settlements exceeding £10,000, with some considerably higher. The final
settlement largely hinges on the unique circumstances of each individual case, as no two cases
are identical.
The law firm will request your authorisation to obtain your employment records from HMRC. This
step is solely intended to verify your work history, ensuring alignment with the dates provided
in your claim.
Apart from your legal representatives and the Ministry of Defence (MOD), your claim remains
confidential. However, it’s important to acknowledge that court proceedings might become public
if pursued.
Crown Immunity protects the Ministry of Defence from liability for injuries sustained by
servicemen and women before 1987. However, the case of Smith v Ministry of Defence altered the
situation regarding combat immunity. The court ruled that the MoD does not have an automatic
defence against claims for injuries sustained in combat, contrary to their previous stance,
allowing claims to be brought on behalf of those injured in such circumstances, if those
injuries occurred after 1987.
The legal firms that we recommend operate on Conditional Fee Agreements, commonly known as
no-win, no-fee, a policy of insurance is also taken out in your name to ensure that your case is
protected by insurance.
In the event of an unsuccessful outcome, the insurance policy will cover all fees.
If your case is successful, the majority of your legal costs will be paid by the MoD. A success
fee of 25% of your damages (including VAT) and the insurance policy premium will also be
deducted from your final amount.
Indeed, irrespective of previous outcomes regarding War Pension or Armed Forces Independence
Payments, you are still eligible to pursue this civil claim for NFCI.
Your case will be evaluated individually based on its specific merits, something your legal
team will be able to advise you on.
Every case is unique, and while a medical discharge shouldn’t hinder your ability to claim, the
circumstances surrounding your discharge could impact the duration or amount of your claim. If
you wish to explore the possibility of a claim, despite a medical discharge, start your claim
today and one of our preferred law firms can provide you with advice on your specific
circumstances.
In order to pursue a claim for cold injuries, it is necessary that there was at least some
period of your service that occurred after 1987. For instance, if you enlisted in 1986 and
concluded your service in 1995, more than half of your service tenure would fall after 1987. In
these circumstances, you could pursue a claim for your period of exposure from 1987 to 1995.
The Royal British Legion recommends consulting a solicitor to make a civil claim for
negligence. More details can be found here: Royal British Legion Support. This is where we come
in. Our specialist team of veterans will discuss your claim with you to ensure your eligibility
and help you proceed quickly and efficiently, we will then recommend a specialist firm of
solicitors that we feel have the appropriate skills and experience to represent you in your
claim.
It is important to submit your enquiry with us as soon as you become aware of your eligibility
to claim.
If your case advances to litigation, there may be a requirement for a court appearance. In such
instances, your legal representative will accompany you every step of the way. There’s no need
for apprehension; with a comprehensive and factual claim, the outcome should be satisfactory for
all parties involved.
Cases have experienced unexpected delays, primarily due to a surge in volume compounded by the
post-Covid capacity limitations of courts in England and Wales. While the backlog has somewhat
diminished, it will still take considerable time for operations to normalise fully.
Additionally, many cases are being managed through group action, necessitating specific court
procedures. While this temporarily affects the pace of other cases, it’s anticipated that within
the next year, this approach will significantly expedite the process. We estimate these cases
may take 2-3 years to resolve, though settlement out of court could potentially shorten this
timeframe.
We've helped thousands
of Veterans
and current service personnel to claim for their hearing-loss and cold-exposure injuries.
See what some of
them have to say.
"The VFV team understands my unique struggles and provided the
guidance I needed to navigate my claim. Genuinely refreshing service.”
Mark R.
Director
"I had no idea who to speak to about my hearing loss but within a
few mins of speaking to the chaps at VFV they settled my nerves."
Alan T.
"Really happy with the support VFV gave me in answering all my
questions about claiming. The process seems daunting but the team were great."
Lisa M.
Professional and Caring
"Fantastic what this group of veterans is doing to support the
military community. Every thing was quick and painless".
James W.
"My hearing has been bad for two decades but always put it down to
age deterioration. VFV arranged a hearing test for me and it displayed all the symptoms of MNIHL,
so they helped me get my claim in. Thanks guys”.
Tom B.
Life-Changing Support
Existing client?
Your feedback is invaluable to us
- leave us a Google review on the link below.
Submit your contact information through our
form below and one
of our experienced team of Veterans will call you back to discuss your claim, in full
confidence.
In the meantime, follow us on social media and read the latest about how we are supporting Veterans from across the United Kingdom Armed Forces to claim the compensation they deserve.
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In the meantime, follow us on social media and read the latest about how we are supporting Veterans from across the United Kingdom Armed Forces to claim the compensation they deserve.